Standard Tech Support
Standard Support is a perfect solution for most of our customers. Although the response time is stated as 72 hours, most issues are resolved quickly within 1 or 2 hours. It’s important to emphasize that all Tech Support issues are handled by senior-level engineers who posses in-depth knowledge to concretely resolve problems. Contact options:
Critical Tech Support (24/7)
Critical Support is a 24-hour-a-day technical support for customers that leverage United Experts solutions for mission-critical processes and applications. Critical Support is available as a pay-per-incident, prepaid solution. Please note that you need to setup a Critical Support account with your UE project manager at least few days prior the first use. Critical Support overview:
- Available to all prepaid accounts
- Instant response 24/7
- Direct connection to the development team
- Available by telephone
- Details & Price List
Billing Support
Important information: Please note that by default all bills and invoices are sent electronically to your email. Because bills and invoices are sent through our accounting software there is a slight possibility that such emails would be treated as spam, so please check your spam folder as well if you expected a bill and didn’t receive it. If you require a paper form of bill or invoice, please request it to the above specified email. Contact options: